Date: 4/14/26 6:29 am From: Becky Lutz <0000035ce3242aa3-dmarc-request...> Subject: Re: No sighting: eBird alerts not working.....again
For reference, this is the auto response you get from eBird when you place a ticket for this. I've done all of this.
Thank you for contacting eBird. We're sorry to hear you've stopped receiving email Alerts. Please try the following troubleshooting steps:
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Check your Spam, Junk, Promotions, and Trash folders. Search your email inbox for messages from <ebird-alert...>Â
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Verify your eBird Alerts settings here: https://ebird.org/alerts (click the blue ‘Sign in’ button in the upper right corner if you are not already logged in)Â
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Add <ebird-alert...> and <do-not-reply...> to your email’s list of safe senders (see https://www.whitelist.guide/ for instructions). Wait 48 hours to see if Alerts begin to appear.Â
If you still do not receive Alerts after trying everything above, reply to this email. Include your eBird username, the email address where you expect to receive Alerts, and the troubleshooting steps you've already tried.
Due to a high volume of inquiries, this email will be closed unless you reply with the requested account details.Â
We appreciate your patience as we work to address the hundreds of notes that we receive from eBirders like you every week. Thank you for being a part of eBird!
Becky Lutz636-432-9442
On Tuesday, April 14, 2026 at 08:11:07 AM CDT, Becky Lutz <0000035ce3242aa3-dmarc-request...> wrote:
The last ebird alert that I have received was on March 22. I had this happen 3 mths ago as well. Alerts just finally started showing back up again a week or so later, so I don't know what to do to get them back now or why this is happening again. I messaged the help center (3 mths ago and several times in the past 2 weeks) and other than the auto response from the original ticket, I have never received a reply. I have completed the 3 troubleshooting steps that the auto reply had suggested, including waiting the 48 hrs. In addition to those 3 things, I have logged out and then right back in from both my phone app and my desktop accounts. I have logged out and then waited 24 hrs before logging back in. I have unsubscribed to all alerts and resubscribed immediately and also unsubscribed and went 2-3 days before resubscribing to them. I am on several other group reporting things, so I know I should be getting alerts. I've even tried subscribing to lists from a state I've never been to, so I know there will be alerts and I've gotten nothing.
I did just send another "ticket" into ebird since I've had no response in 2 weeks but thought I would also throw this out to the group. I'm at a loss. I've done nothing different to have caused the loss in the first place. Same phone. Same computer. Same account. Part of me wants to create a new account, but I don't want to lose everything from my current account and not sure I can merge them if I did. I know I sent a S.O.S message when this happened the first time, but couldn't find the responses I got from that, but I think I've done everything that I can remember being suggested anyway.
Any other thoughts or ideas? My SOB says it's a sign I need to quit birding. Haha!!!!Â
Becky Lutz636-432-9442
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